Terms and Conditions of booking

1. Who provides the service and in what capacity

The properties listed on this website are advertised and managed under the trading name Alquileres Moya, used by Elena Pindado Moya, tax ID (NIF) 70830967Y, whose address is Calle Agustín Rodríguez Sahagún, 5, 05003 Ávila. Contact: contacto@alquileresmoya.es · +34 618 915 282.

Alquileres Moya acts as authorised manager and intermediary, in the name and on behalf of the holder of the relevant property.

The accommodation service is provided by the holder of each property. Their identity and the relevant contractual information are provided to the guest before the booking is formalised.

This means that:

• Elena Pindado Moya is not the owner of the properties and does not provide the accommodation in her own name;
• There are management agreements with the relevant holders authorising her to advertise the properties, handle requests and bookings, collect payments on the holders’ behalf and process cancellations and refunds.

All communication relating to the booking takes place through Alquileres Moya. The tourist registration details of each property are set out in the legal notice.

2. Three separate stages

It is worth telling them apart, because the obligations of each party are not the same:

1. Quote request. This is what you do on the website. You tell us which property you are interested in, for which dates and how many of you there are.
2. Confirmed booking. This comes afterwards, once we have agreed the terms in writing and the first payment has been made.
3. Stay. The period during which you occupy the property, subject to the rules of use in this document.

2.1 What a quote request is and what it is not

Sending the request form:

• Does not confirm a booking;
• Does not hold the dates, which remain available to other people;
• Does not trigger any charge: the website has no payment gateway;
• Does not bind either party.

The prices and availability shown on the website are indicative and may change until the booking is confirmed.

2.2 What happens next

Elena Pindado Moya replies personally to every request. We will reply to your request in less than 24 hours.

That reply confirms the actual availability, the final price and the applicable conditions. If you wish to go ahead, you will be told how to make the first payment. The booking is not confirmed until that payment has been made and we have confirmed it in writing.

3. Price and method of payment

All amounts are expressed in euros (€).

All payments are made by bank transfer. The bank details are provided together with the quote. There is no card payment on the website and no online payment gateway of any kind.

There are two rates, and the one that applies is always stated in the quote before any payment is made.

3.1 Standard rate

• First payment: 40% of the total amount, to confirm the booking. This 40% is non-refundable.
• Second payment: the remaining 60%, no later than one day before check-in.

3.2 Non-refundable rate

• Payment of 100% of the total amount to confirm the booking.
• Ordinary cancellation is not permitted.
• Once the booking is confirmed, the amount paid is non-refundable.

This rate is usually offered at a lower price precisely because it does not allow cancellation.

Under both rates, the rights that consumer protection legislation grants on a mandatory basis are respected in all cases.

4. Cancellation

4.1 Standard rate

If you cancel before the second payment falls due:

• The 40% already paid is retained, as it is non-refundable;
• You will not be required to pay the remaining 60%.

If the second payment has already been made or has already fallen due:

• There is no automatic refund;
• The case is assessed individually, taking its circumstances into account;
• The rights that apply by law are respected in all cases.

4.2 Non-refundable rate

Ordinary cancellation is not permitted. The amount paid is not refunded once the booking is confirmed, without prejudice to any mandatory rights that may apply.

4.3 Cancellation on the day of arrival, no-show or early departure

Each of these cases is assessed individually. There is no automatic refund for nights not used.

4.4 Force majeure

Force majeure situations are assessed individually, taking into account the specific circumstances of each case. They are not limited to a closed list of events.

5. Changes to a confirmed booking

Any change must be requested at least 14 days before the arrival date, and is subject to availability and to approval. Each case is assessed individually.

6. If the accommodation cannot be provided

If the stay cannot be provided because of a serious breakdown, loss of utilities, fire, a safety risk, force majeure or another serious cause, we will let you know as soon as possible and the following may be offered:

• A full refund of the amounts paid;
• A change of dates;
• Equivalent alternative accommodation.

You may choose between the options that are actually available at that time. No additional automatic compensation is guaranteed, without prejudice to the rights that the law recognises in each case.

7. Security deposit for events

No security deposit is required for ordinary bookings.

A security deposit may be requested only when an event has been authorised in advance (see section 11.1). It may apply to any of the three properties.

• The amount will depend on the specific characteristics of the event.
• It will be notified in writing before the booking is confirmed.
• It will be paid by bank transfer.
• It will be refunded by bank transfer within 24 hours of check-out.
• The refund is conditional on there being no damage, breaches or duly justified extraordinary costs. If there are any, the corresponding amount will be deducted and you will be given the details.

8. Minimum stay, capacity and occupancy

The minimum stay is 2 nights at all three properties.

La Tahona Vieja is a complex made up of several houses that is only rented as a whole. Individual houses are not offered separately.

The maximum capacity may not be exceeded, nor may people be accommodated who have not been notified in advance where their identification is compulsory. The person making the booking must be of legal age and is responsible for the whole group.

9. Check-in and check-out times

9.1 Check-in and check-out at La Casita

La Casita has self check-in. Even so:

• On first arrival you must call or send a WhatsApp message to +34 618 915 282 so that we can open the main door for you;
• At check-out you must leave the keys and the remote control in the key box and contact us again so that we can close the main door.

9.2 Late check-out

At all three properties, a late check-out until 23:59 can be booked.

• It is subject to availability and must be booked in advance.
• Its price is 50% of the price of one night.
• It does not include an additional overnight stay: the property must be vacated by 23:59.

10. Guest registration

Current legislation requires the details of the people staying to be registered. You will therefore need to provide the identification details of all occupants when asked, using the form we will send you before arrival. Without those details, check-in registration cannot be completed.

No photographs or copies of identity documents are requested or stored. The processing of this data is described in the privacy policy.

11. Rules of use

11.1 Parties and events

Parties, celebrations and events are not permitted without the prior, express and written authorisation of Alquileres Moya and, where applicable, of the holder of the property.

Where an event is authorised, its conditions and the maximum number of attendees are set individually for each case and communicated by email and/or WhatsApp. The security deposit described in section 7 may also be required.

11.2 Noise and consideration for neighbours

You must respect the neighbours’ rest, the rules of good neighbourly conduct, quiet hours and the applicable local by-laws.

Noise, music, shouting and any behaviour causing a nuisance are not permitted.

11.3 No smoking

Smoking is not permitted inside any of the properties.

11.4 Pets

At La Tahona Vieja, the presence of pets must be notified before the booking is confirmed. The surcharge will be included in the quote.

11.5 Other obligations during the stay

• Respect the check-in and check-out times in section 9.
• Look after the property, its furniture and its equipment, and use them properly.
• Follow the instructions for the use of swimming pools, barbecues, fireplaces, facilities and equipment.
• Not carry out any illegal or dangerous activities.
• Not tamper with the technical installations or the safety equipment.
• Supervise any minors in the group at all times.
• Provide the details needed for the compulsory guest registration.
• Respect any specific rules communicated before the stay.

Serious or repeated breach of these rules may lead to the stay being terminated, with no right to a refund of the amounts corresponding to the unused period.

12. Damage and incidents

The person responsible for the booking must report immediately any damage, breakage or incident that occurs during the stay.

The following may be claimed:

• The cost of any damage actually caused;
• Any extraordinary cleaning costs that prove necessary;
• Other duly proven direct losses.

No automatic charges, arbitrary penalties or unjustified amounts are applied. Any amount claimed will be itemised and supported by documentary evidence.

13. Complaints

Any complaint or claim can be sent to contacto@alquileresmoya.es or made by phone on +34 618 915 282.

Official complaint forms (hojas de reclamaciones) are available to guests and will be provided on request.

14. Data protection

The processing of the personal data provided when requesting a quote, confirming a booking or during the stay is described in the privacy policy.

15. Applicable law and jurisdiction

These terms are governed by Spanish law.

Any dispute will be heard by the courts and tribunals determined by the applicable legislation. Where the other party is a consumer, the rules on jurisdiction and the rights that consumer protection legislation establishes in their favour on a mandatory basis will be respected in all cases.